Frequently asked questions
The short version of how SeatMap.app works, where the data comes from, and whether it's free.
- Is SeatMap.app free?
- Yes. Every seat map is free to view, with no account required to see the good seats. You only need an account if you want to save maps or watch a flight for provider-reported scheduled aircraft updates.
- Where does your seat data come from?
- Each map records its sources, and its confidence label shows whether that map is “Single source” or “Cross-referenced”. Human review is required before publication. Here's the full routine.
- How current is the data?
- A published verification date records when that map was checked. It is not a promise that the airline has made no later change. Check the airline for your flight before choosing or paying for a seat.
- What do the confidence labels mean?
- “Cross-referenced” means at least two distinct, non-human source names are on file and the map has a human review stamp. “Single source” is the default otherwise, including when source data or the review stamp is missing. The current rule does not award “Verified”. A verification record is separate from this label.
- Which airlines and aircraft do you cover?
- Our deepest coverage is Australian carriers — Qantas, Virgin Australia, Jetstar, and QantasLink — plus major international airlines, and we keep adding more. Browse the full list to see what's live right now.
- Do you use AI to make the maps?
- We use machine reading for some extraction work. Editorial and automated checks depend on the map and are recorded in its verification evidence. Machine output is not itself proof that a cabin layout is correct.
- How is this different from SeatGuru or SeatMaps.com?
- SeatMap focuses on seat-level verdicts and visible confidence labels. Coverage, sources, and checks vary, so compare the evidence shown for the configuration you are using. See how we compare.
- Do I need an account?
- No. Browsing seat maps, ratings, and tips is open to everyone. An account adds saved features and flight watches. A watch compares provider-reported scheduled aircraft and can send an email after SeatMap observes a change. Updates and email can be delayed or missed, so check the airline.
- How long does a flight watch run?
- A watch ends at 00:00 UTC two days after the saved flight date. It compares provider-reported scheduled aircraft, not the aircraft that operates the flight or an airline-assigned seat. Provider updates and email can be delayed or missed, so check the airline.
- I found a wrong seat map. How do I report it?
- Please tell us. Every seat map page has a “Request Configuration” link for aircraft we haven't covered yet, or you can email a correction to corrections@seatmap.app. We prioritise by how many people ask.