Frequently asked questions

The short version of how SeatMap.app works, where the data comes from, and whether it's free.

Is SeatMap.app free?

Yes. Every seat map is free, with no account required and no paywall to see the good seats. You only need an account if you want to save maps or set seat alerts.

Where does your seat data come from?

We start every seat map from the airline's own seat map, then cross-check it against multiple independent aviation references and review it by hand before publishing. Each map shows a last-verified date and a confidence label so you can see how it was checked. Here's the full routine.

How current is the data?

Every seat map carries the date we last verified it against an official source. When an airline confirms a refit or cabin change, we re-check the affected maps and move that date forward.

What do the confidence labels mean?

“Single source” means a map is confirmed against the airline's own diagram — the honest default for a new map. “Cross-referenced” means it's confirmed against the airline plus two or more independent references and signed off by a human reviewer. The label is worked out from the sources on file, not set by hand.

Which airlines and aircraft do you cover?

Our deepest coverage is Australian carriers — Qantas, Virgin Australia, Jetstar, and QantasLink — plus major international airlines, and we keep adding more. Browse the full list to see what's live right now.

Do you use AI to make the maps?

We use machine reading to turn a busy cabin diagram into structured data quickly, but a person reviews every row against the original diagram before it's published, and the seat count is checked against the airline's published specification. The map is verified by a human, not generated and left unchecked.

How is this different from SeatGuru or SeatMaps.com?

SeatGuru shut down in 2025, and much of what replaced it repackages old crowdsourced data or draws generic diagrams. We trade breadth for verified accuracy: every map is sourced from official airline material, cross-checked, dated, and labelled with its confidence level. See how we compare.

Do I need an account?

No — browsing seat maps, ratings, and tips is open to everyone. An account only adds saving maps and setting seat alerts for when a better seat opens up.

I found a wrong seat map. How do I report it?

Please tell us. Every seat map page has a “Request Configuration” link for aircraft we haven't covered yet, or you can email a correction to corrections@seatmap.app. We prioritise by how many people ask.