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Last updated: 16 August 2026
This policy covers SeatMap Pro, our paid subscription. It explains how cancelling works and when a refund applies. We have written it in plain English rather than legal boilerplate.
SeatMap Pro is an optional paid subscription, provided by Whitebrow (ABN 95 719 129 327). The rest of SeatMap.app stays free, and this policy does not affect it. Pro is billed monthly or yearly and renews automatically until you cancel. Payment is taken by our payment processor, Stripe.
You can cancel at any time from your account page: select Manage subscription and cancel in the Stripe billing portal. If you would rather email, write to hello@seatmap.app from your account email, and we confirm the cancellation by email. There is no cancellation fee and no lock-in. When you cancel, your Pro access continues until the end of the period you have already paid for, so a monthly plan runs to the end of that month and a yearly plan to the end of that year. After that, your account returns to the free plan, which covers one watched flight at a time.
We do not offer voluntary or pro-rata refunds for the unused part of a billing period, except where required by law, including the Australian Consumer Law. Because your access carries on to the end of the period you paid for, cancelling partway through does not cut your access short, and we do not refund the remainder.
If you think a refund is due, email us at hello@seatmap.app with your account email and what happened, and we will look into it.
If an automatic renewal payment does not go through, our payment processor retries it, and you keep your Pro access while it does. If the payment never clears, your subscription ends and your account returns to the free plan. You can resubscribe whenever you like.
Nothing in this policy limits rights you have under laws that cannot be excluded, including the consumer guarantees in the Australian Consumer Law. If one of those guarantees applies and we cannot put a problem right, you may be entitled to a refund or another remedy under that law. This policy is governed by the laws of Western Australia, Australia.
We may update this policy from time to time. We will move the date at the top when we do, and the version that applies is the one published when your subscription renews.
Questions about billing, cancelling, or a refund? Email hello@seatmap.app.