Refund and cancellation policy

What this covers

SeatMap Pro is an optional paid subscription. The rest of SeatMap.app stays free, and this policy does not affect it. New subscriptions start with a 7-day free trial, one trial per account; cancel during the trial and you are not charged. After the trial, Pro is billed monthly or yearly and renews automatically until you cancel. Payment is taken by our payment processor, Stripe.

Cancelling your subscription

You can cancel at any time from your account page: select Manage subscription and cancel in the Stripe billing portal. If you would rather email, write to hello@seatmap.app from your account email, and we confirm the cancellation by email. There is no cancellation fee and no lock-in. When you cancel, your Pro access continues until the end of the period you have already paid for, so a monthly plan runs to the end of that month and a yearly plan to the end of that year. After that, your account returns to the free plan, which covers one watched flight at a time.

Refunds

We do not offer voluntary or pro-rata refunds for the unused part of a billing period, except where required by law, including the Australian Consumer Law. Because your access carries on to the end of the period you paid for, cancelling partway through does not cut your access short, and we do not refund the remainder.

If you think a refund is due, email us at hello@seatmap.app with your account email and what happened, and we will look into it.

If a payment fails

If an automatic renewal payment does not go through, our payment processor retries it, and you keep your Pro access while it does. If the first charge after your free trial does not go through, Pro pauses until the card clears. If the payment never clears, your subscription ends and your account returns to the free plan. You can resubscribe whenever you like.

Your rights under the law

Nothing in this policy limits rights you have under laws that cannot be excluded, including the consumer guarantees in the Australian Consumer Law. If one of those guarantees applies, the remedy depends on the law and the nature of the problem. It may include a refund, repair, replacement service, compensation, or another remedy. This policy is governed by the laws of Western Australia, Australia.

Changes

We may update this policy prospectively when the service or law changes. If a material change affects an active subscription, we will give reasonable notice before the next renewal where practicable. A new version does not remove rights that already arose.

Contact

Questions about billing, cancelling, or a refund? Email hello@seatmap.app.